Emergency Dispatch Consolidation

At their regular meeting on October 20, 2016, the Village Board approved an intergovernmental agreement (IGA) with the Village of Glenview to provide Public Safety (police/fire/emergency medical services) 911 dispatch services to the Village of Glencoe. This change was prompted by a State of Illinois law approved in June 2015 (Public Act 99-0006) that requires all communities with populations of less than 25,000 to consolidate their emergency telephone system functions. The mandate requires the Village to complete the required consolidation no later than July 1, 2017.  

The recommendation from staff followed extensive review of options together with the Villages of Kenilworth, Northfield and Winnetka which determined that a partnership with Glenview would provide the best service delivery at the lowest cost. Glenview currently dispatches emergency calls for the Cities of Highland Park and Lake Forest as well as the Village of Lake Bluff, among others. Village staff members have begun working with Glenview to implement the terms of the contract and coordinate the consolidation process.

There are several important points for residents to keep in mind about this process:

  • There are no immediate changes to 911 dispatch operations in Glencoe – until Glencoe consolidates with Glenview (on or before July 1, 2017), Glencoe’s 911 dispatch center will continue operating.
  • Public Safety services will not change - Glencoe Public Safety Officers will continue to provide 24/7 police, fire and emergency medical services once dispatch services are consolidated in Glenview.
  • Once consolidation is finalized, Glencoe will no longer maintain a dispatch center in Glencoe. All calls for Public Safety services will be handled by Glenview dispatchers at their dispatch center in Glenview. 
  • Service levels will not change. Call answering and dispatching will continue to be provided at the highest standards that have been provided to our residents for many years. Glenview dispatchers will participate in a rigorous training program to become familiar with Glencoe’s Public Safety Department operations to  ensure that residents continue to receive the highest quality 911 dispatch services. 
  • As a result, and likely the most noticeable change, there will no longer be a Public Safety presence in the Public Safety/Village Hall lobby 24 hours a day, seven days a week as exists today. 
  • The lobby will be open during regular business hours only and citizens will continue to be assisted by Public Safety staff members at the lobby desk.

Citizens requiring walk-in lobby service after regular business hours will utilize a video phone system in the vestibule of Village Hall for a direct link to dispatchers in Glenview. Glencoe Public Safety Officers will respond to assist as necessary.

The Village appreciates your patience and understanding and we will continue to provide public information throughout the consolidation process. The Village will continue to provide public information throughout the consolidation process. Additionally, several informational documents are available online: